Privacy Policy

Clear Logic Electrical – Privacy Policy

Clear Logic Electrical (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and disclose your personal information.

1. What Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including:

Your name, phone number, email address, and residential or job site address

Details about the electrical services you request or receive

Payment-related information such as invoices and receipts (no card details are stored)

Notes from communications with you, including quotes, bookings, calls, emails, or SMS messages

Photos or videos related to a job, where relevant and with your consent

We only collect personal information directly from you, or from someone authorised to act on your behalf.

2. How We Use Your Information

We use your personal information to:

Provide electrical services and respond to enquiries

Confirm bookings, send reminders, and provide job updates

Issue invoices, receipts, and manage payments

Comply with legal and regulatory obligations (including electrical safety requirements)

Improve our customer service and internal operations

Send occasional service-related updates or offers (you may opt out at any time)

We do not sell, rent, or trade your personal information to third parties.

3. Storage and Security

Your personal information is stored securely, either electronically or in hard copy form. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Where third-party systems are used (such as invoicing, job management, or communication software), we ensure these providers follow appropriate data security standards.

4. Disclosure of Information

We may disclose your personal information to:

Licensed electricians or subcontractors engaged to complete your work

Insurers, regulators, or safety authorities where required by law

Service providers who support our operations, such as accounting, IT, or communication platforms

All third parties are required to keep your information confidential and use it only for the purpose it was provided.

5. Access and Correction

You may request access to the personal information we hold about you at any time. If you believe any information is incorrect, incomplete, or out of date, we will correct it promptly upon request.

6. Cookies and Website Analytics

Our website may use cookies or basic analytics tools to understand how visitors use the site. This information does not personally identify you and is used only to improve website performance and user experience.

7. Complaints

If you believe we have breached your privacy rights, please contact us using the details below. We take privacy complaints seriously and aim to respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For any privacy-related enquiries, please contact:

Clear Logic Electrical
Email: [email protected]
Phone: 0406 551 293
Sydney, NSW, Australia

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